Terms of Business

These terms of business should be read in conjunction with our Disclosure Document about our services document (if one has been issued to you), the documents provide important information about these services and the way that we, JMS Financial (referred to in these terms of business as “we” “us”) provide services to you, the client.

JMS Financial is a trading style of Johnson Mortgage Solutions Ltd who are authorised and regulated by the Financial Conduct Authority (“FCA”). Our FCA registration number 708271.

1.1 Methods of Communication

You agree that you may communicate with us, and we may communicate with you, via telephone (mobile or otherwise including SMS), post, email or fax. For these purposes, our contact details are as follows.

By Writing: JMS Financial, Airport House, Purley Way, Croydon, CR0 0XZ, By Telephone: 020 8871 2266 By Fax: 020 3397 9042, By Email: info@jms-financial.co.uk

1.2 Our Services

Full details of the products we recommend to you including, for example, the minimum duration of the product, information on the right to cancel or whether no right to cancel arises, and any other early termination rights and penalties, will be covered in the relevant product disclosure information. This will be supplied to you before you conclude any contract.

Any products we have arranged for you will not be kept under review, however, we will do so if you specifically request this as part of any advisory services provided by us to you.

We confirm that JMS Financial maintains Professional Indemnity Insurance with regard to advice provided to you in respect of any of the following products: regulated mortgage contracts (2nd charges); bridging finance transactions; BTL mortgages; development finance transactions; commercial finance transactions; business loans transactions; asset finance transactions.

1.3 Our Fees

A Fee of up to 1% of the loan amount will be charged on completion of any financial transaction we provide for you. Our fees are also subject to a minimum payable amount of £999.00 irrespective of the loan amount. JMS Financial will also charge an application fee of £295 taken on lender acceptance which is chargeable in addition to our standard broker fee. We will also be paid commission from the lender.

1.4 Client Money

We will not accept client money other than in respect of fees payable to us, for which you will receive an invoice.

1.5 Risk

We do not advise you in respect of investment and/or pension business that involve risks.

1.6 Information provided by you

It is your responsibility to provide complete and accurate information to us, or any provider or lender, at every stage of the relationship. It is important that you ensure all statements that you make to us or any provider or lender, are true and accurate and that you fully disclose all material information when requested to do so.

If you fail to disclose any material information to us or to any provider or lender, this could invalidate your loan or mortgage agreement. We cannot be held responsible for your failing to disclose relevant information when requested to do so.

1.7 Conflicts of Interest

Circumstances can arise where we, JMS Financial, or one of our other clients has an interest in business being transacted for you. If this happens, or we become aware that our interests, or those of one of our other clients, conflict with your interests, we will write to you and obtain your consent before we carry out your instructions and detail the steps we will take to ensure fair treatment.

1.8 Data Protection

We take the security of Your Personal Data very seriously. Please review our Privacy Policy which can be found at www.jms-financial.co.uk We also recommend you view the Privacy Notice of lenders or providers we recommend to you here: https://cmortgages.co.uk/lenderprivacy/

When you ask us to arrange a mortgage, loan or other product or service for you, we will keep in touch with you in relation to this application. We will not send general marketing to you without your explicit consent. Please see the last section of this document to provide consent to marketing. You may choose not to give consent, but we will still retain your data for processing as described in our Privacy Policy and to fulfil this contract.

If you have any concerns or complaints as to how we have handled Your Personal Data, you may log a complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us/ or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

1.9 Complaints

It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to us: Compliance Department; JMS Financial, Airport House, Purley Way, Croydon, CR0 0XZ or call: 020 8871 2266. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk.

2.0 Amendment and Termination

We reserve the right to amend these terms of business without your consent. In this event, we will notify you in advance of any changes.

Either party has the right to terminate our relationship at any time in accordance to the terms and conditions set out in any signed fee agreements. Notice of this termination should be provided in writing, as this will ensure that no confusion arises between us. We will however, accept oral instructions, which we will then confirm to you in writing. Written instructions to terminate our business relationship may be given to us at any time by either party, however where we have undertaken work on your behalf for which a fee is due, we reserve the right to charge you that fee. Termination will not affect any transactions we have already arranged for you, or are in the process of arranging.

2.1 Consent to Marketing

JMS Financial would like to keep in touch with you from time to time to keep you abreast of the market and to tell you about products and services that maybe of interest to you. We would like to take particular care to ensure that any marketing or promotional information that we may send to you, is done so with your prior, express permission.

Please read this in conjunction with our privacy notice that can be found at www.jms-financial.co.uk.

If you do not indicate your agreement for us to make contact with you, please be aware we may be unable to provide you with details of products and/or services that may suit your needs and circumstances.

We can keep in touch with you in the following ways:
• All of the below
• Phone
• Email
• SMS text messaging
• Post

We can update you about the following subjects:
• All of the below
• Investment Mortgages (Buy to let)
• Bridging & Development Finance
• Commercial and Business Loans
• Secured Loans
• General market updates

You may withdraw your consent at any time by contacting us at info@jms-financial.co.uk and 020 8871 2266.